Sears Sucks Like A Porn Star*

*I know I used that title for Home Depot once before, but if the shoe fits...

I hate confrontation. Anyone who knows me knows this. Now I have to go out to Sears tonight, AGAIN, to deal with my brakes. This has been going on since Easter, people.

Here’s the timeline:

03/22/08: Brought my car in for new tires and brakes. 4 New tires were put on and front brakes replaced.

05/31/08: Brought car back for flat repair and brake repair (brakes sounded like they were grinding together). Fixed the flat, couldn’t get to brakes, said when the brakes were replaced the rotors were not turned. Spoke with Jamal (Auto Center Manager) and arranged to bring the car back Friday, June 6 after 5:30 to have the rotors turned.

06/06/08: Brought the car in at 5:48 to have the rotors turned. Manager on duty was not made aware of my previous discussion with Jamal. Left the car, came back at 7:30 and was told by the Manager on duty that the rotors were turned.

07/24/08: Brought car in due to grinding noise. Was told rotors needed to be turned, were not turned 06/06. Sears was not able to work on the car this day due to volume of cars waiting.

08/08/08: Brought car back. Was told I needed rear shoes, front pads (under warranty), and replace front rotor as it was too far gone to turn. Discussed what was under warranty, took car home. Telephone discussion with Jamal regarding parts, warranty, and negligence on the part of Sears as far as not doing a complete job. Jamal agreed to do all work under warranty; in addition, I would pay for rear shoes and labor and Jamal would replace front rotors (incl. labor) for free.

9/12/08: Brought car in for work agreed to by phone with Jamal. Went over everything again with Jamal in person (warranty work, I pay rear shoes, Sears pays front rotor). Picked up car 9/13/08, was informed by Jamal that work was done and front rotor was turned, not replaced, but it was fine.

11/07/08: Bringing car back. Has been making grinding noises for 2 weeks. It’s probably the front rotor.

This is 7 visits for a fucking brake job. I don't want to argue and throw a fit but I know he's going to try to renege on the free rotor. My stomach already hurts and I've got a headache. PLUS, now AGAIN, I won't have a car tonight or all day tomorrow. Fucking bastards.